FAQs

Q: Where do I get on AirportConnect bus at the Airport?

A: When you arrive at the Sydney Airport, make your way to our help desk called “Travellers Services” and meet our representative there, alternatively you can find our pick up points via following link -

Q: Can I book my trip with the driver?

You can only book your trip with our head office by calling 1300 73 72 12 or via email info@airportconnect.com.au , any booking made by the driver or with driver are not valid.

Q: How much time should I allow to get to the Airport?

A: If you flying within Australia (Domestic terminal) you will need to allow 2 hours in advance to get to the Airport and 3 hours if its International, this timeframe stands for 1 hour for the trip and 1 hour for your “check in” in Domestic and for International you will need 1 hour for the trip and 2 hours for your “check in”. Airport Connect accept no responsibility for missed flights due to clients not booking the car with enough time to spare. In the event of any flight changes, Airport Connect insist that you reconfirm your return car with the head office, 24 hours before departure.

Q: Does AirportConnect drop off passengers within Sydney CBD?

A: AirportConnect drop off residents within the Sydney CBD at fixed price servicing Any Sydney’s Hotels/Motel and Backpackers places within CBD, Kings Cross, Darling Harbour, Central area as well as Glebe area. Shuttle Transfers do not operate to private homes or timeshare apartments, but any other Sydney suburbs are quoted on the prices through www.sydneyairport-shuttle.com.au depending on the distance from CBD

Q: Do I need to book/have an AirportConnect ticket?

A: Yes. You need to book and print your ticket on-line in advance. You can purchase your return tickets from our help desk at the Airport called “travellers services” for $24 or book it online via our website – www.airportconnect.com.au for $20 just print out the confirmation slip and show it to the driver.

Q: What happens when I make a reservation online?

A: Once you complete your Airport Connect ticket payment online, print out the confirmation slip to show it to the driver and then you will need to give us a call on “1300 73 72 12” 24 hours before your flight to reserve a seat on the bus.

Q: What time should I put on online form as a departure or pick/up time?

A:Basically you will need to enter the time of your flight in this form, but it don’t has to be exact time as we will arrange appropriate time for you to catch your flight  once you called us 24 hours in advance.

Q: Do infants count?

A: Due to new NSW RTA regulations, Infants and children are not allowed to seat on the lap of the parent and therefore do count in all vehicles as one person as they take up a seat on the bus. We strongly recommend parents take their own child seats to ensure adequate safety and to comply with new regulations. As with car rental policy it is also the parent’s responsibility to fit the seat. We do not always have the facility to provide infant or child seats in our vehicles, but as an alternative, child seat can be organised with private transfer for additional price, please enquire within.

Q: What is the difference between private transfer and general shuttle service?

A: Airport connect offers general shuttle services from Sydney International / Domestic airport to the City hotels and it takes about an hour to reach your destination due to additional stops at the hotels to drop off other people. Private transfer will take you straight to your destination without any stops and it will take you about 15-20 mins from the Airport to your destination depending on traffic conditions. One of our drivers will meet you at the meeting point at the Airport with appropriate sign and walk you to the bus.

Prices for each transfer are different

Q: Transfer times?

A: Standard travelling time for shuttle service is 45-50 mins due to additional stops at other hotels. Private transfer takes you straight to the Airport within 15-20 mins. These times may vary due to traffic or road works/conditions and may affect the direct route of the journey. You will be notified if there is any anticipated delay to your journey.

Q: How much luggage can I take?

A: Due to space limitations, most buses are able to accommodate each passenger with one suitcase and one piece of hand luggage. If you are travelling with excess luggage, please be aware that extra charges maybe applicable. 

Q: Do I need to tip the driver?

A: If you feel the driver has been friendly and courteous, then a small tip is the norm.

Q: What happens if my holiday details change prior to departure?

A: You don’t have to worry about the changes if you travelling from the Airport as AirportConnect buses servicing the Airport every half an hour from 6am-8.30pm, so you can simply hop on the bus once you arrived. You will need to give us a call as soon as you became aware of the changes to amend your booking if you travelling to the Airport.

Q: What happens if I cancel my holiday/flight?

A: You may cancel your booking at any time without any fees or charges, just Give us a call on 1300 73 72 12 to let us know. You can keep your ticket for the next time if it hasn’t been used.

Q: Our Representatives?

A: AirportConnect representatives are ready to help you at every Airport Terminal 1, 2 and 3. You can easily find them at the following points - or at the help desks called “Travellers Services” inside the Terminals.

Q: Last minute bookings?

A: To avoid any misunderstandings and inconveniences we strongly recommend to book your transfers 24 hours in advance so we can assure you that we have available seats/transfers for you not to miss your flight, but in case of any emergencies/last minute bookings, give us a call on 1300 73 72 12 ands we will try our best to arrange any available bus.

Q: Will my shuttle transfer take me straight to my hotel entrance?

A: Yes, the driver will drop you off at the entrance of your hotel where drop off point is available, otherwise any alternative way for the safe stop and unloading.

Q: What is your smoking/drunken/abusive behaviour policy?

A: Airport Connect operate a complete non smoking policy in all vehicles used. Airport Connect reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s).

Q: When can I use my AirportConnect ticket?

A: Your ticket has no time limitation and can be used next time you in Sydney if it hasn’t been used.

Q: What happens if my outbound flight is delayed?

A: Give us a call on 1300 7372 12 to reschedule to the next available and appropriate time for you.

Q: What do I do should I have problem?

A: If you encounter any problems please call 1300 73 72 12 and we will assist you with any possible assistance.